Right of Withdrawal & Return Policy
At Gruber CO₂ Systems, we want you to be satisfied with your purchase. However, if you wish to cancel your order or return a product, please find the applicable terms and conditions below.
Since we offer our products in Switzerland, Germany, and Austria, certain regulations may differ due to varying legal requirements.
If you have any questions, our team is always happy to assist you.
1. Return Policy in Switzerland
There is no statutory right of withdrawal for orders within Switzerland.
Regardless, Gruber CO₂ Systems voluntarily grants a 14-day right of return from the date of receipt of the goods.
A return is possible provided that:
After we receive and inspect the merchandise, we will refund the purchase price within 14 days via the original payment method.
The customer is responsible for the return shipping costs, unless the return is due to a warranty claim or damage incurred during shipping.
2. Statutory Right of Withdrawal for Germany and Austria
For consumers residing in Germany or Austria, the statutory right of withdrawal applies in accordance with the applicable legal provisions.
You have the right to cancel the purchase contract within 14 days without providing a reason.
The withdrawal period is 14 days from the day you or a person designated by you received the goods.
To exercise your right of withdrawal, a clear notification via email or mail is sufficient.
Once we receive your notice of withdrawal, you will receive instructions on how to return the goods.
The refund will be issued after we receive and inspect the returned products, using the same payment method that was used when placing the order.
3. Products with Special Hygiene Requirements
Some of our products are subject to special hygiene requirements due to their direct application to the body.
For reasons of health and consumer protection, these products cannot be returned once they have been opened or used.
This applies in particular to products that come into direct contact with the respiratory tract or skin, or that are no longer suitable for resale for hygienic reasons.
These include, in particular:
For hygiene reasons, Cardisuit suits that have already been worn or used cannot be returned or exchanged, as it is not possible to determine the conditions under which the product was used.
Please refer to the relevant instructions on the respective product pages.
4. Condition of Returned Goods
Returned products must:
If a return does not meet these requirements, we reserve the right to refuse the return or to demand reasonable compensation for the value of the item, to the extent permitted by law.
5. Returns
Before making any return, please contact our customer service.
Email:
After reviewing your request, you will receive all the necessary information for the return.
Shipments sent collect will not be accepted.
6. Refund
Once the returned merchandise has been received and inspected, a refund will be issued within 14 days.
Refunds will generally be issued via the same payment method used for the original order.
If products show signs of use or are returned incomplete, we reserve the right to claim compensation for the loss in value in accordance with the law or to refuse the return.
7. Rental Products
For rented products, only the separate rental terms and conditions of Gruber CO₂ Systems apply.
This right of withdrawal and return does not apply to rental agreements.
8. Events
For events, seminars, workshops, and other gatherings, only the separate participation and event terms and conditions apply.
9. Damaged or Defective Products
If a product is delivered damaged or has a material or manufacturing defect, please notify us within five business days of receipt, if possible.
To this end, please send us, if possible:
After reviewing the information, we will, of course, work to find a fair solution as quickly as possible.
10. Our Commitment
Our goal is not to make returns as difficult as possible.
We want you to be satisfied with our products and to feel well taken care of at all times.
If something ever fails to meet your expectations, we’ll work with you to find a fair and straightforward solution.