Shipping, Delivery & Sustainability
At Gruber CO₂ Systems, we place great importance on transparency, fairness, and hassle-free customer service. The following information is intended to provide you with an overview of our shipping and delivery terms.
If you still have any questions, we’re always happy to assist you personally.
Shipping Regions
Gruber CO₂ Systems currently ships to the following countries:
We may expand to additional countries at a later date.
Shipping Provider
All orders are shipped via our shipping partner, DPD.
Once your order has been shipped, you will automatically receive a shipping confirmation via email with a tracking number, so you can track the status of your delivery at any time.
Shipping Costs
Switzerland
Germany
Austria
The applicable shipping costs will be displayed in your shopping cart before you complete your order.
Delivery Times
We typically process and ship orders within one business day of receiving payment, provided the ordered products are in stock.
Estimated delivery times are as follows:
| Country | Delivery Time |
| Switzerland | 1–3 business days |
| Germany | 3–7 business days |
| Austria | 3–7 business days |
The delivery times listed are approximate. In exceptional cases—such as holidays, customs clearance, force majeure, or other unforeseeable events—delays may occur.
If delivery is delayed or a product is temporarily unavailable, we will, of course, inform you as soon as possible about the current status of your order.
Quality Over Speed
We strive to process all orders as quickly as possible.
However, quality, care, and secure packaging take priority over the fastest possible delivery.
Value-Added Tax and Import Duties
Deliveries within Switzerland
For deliveries within Switzerland, all prices include the applicable Swiss value-added tax, unless otherwise specified on the respective product page.
Shipments to Germany and Austria
Deliveries to Germany and Austria are made without Swiss value-added tax.
Any import sales tax, customs duties, and other statutory charges incurred in the destination country are the responsibility of the recipient.
Should any additional import costs arise, these will be charged directly by the relevant shipping provider or the relevant authorities.
The amount of any import duties is determined by the legal provisions of the respective destination country. Gruber CO₂ Systems has no influence over these fees.
Special Shipping Conditions
Different shipping terms may apply to particularly large or bulky shipments, as well as to rental products.
These are clearly stated on the relevant product page or during the ordering process.
Sustainability
We place great importance on the responsible use of resources.
That’s why we take care to package our products in the most resource-efficient way possible and avoid unnecessary packaging materials. Whenever possible, we use reusable or recyclable packaging materials.
Our goal is to deliver your order safely to you while keeping our environmental impact as low as possible.
For us, sustainability doesn’t mean perfection—it means making better choices every day.
If a box or packaging material has been used before, this is done intentionally. For us, the careful use of resources goes hand in hand with safe and high-quality delivery.
Transfer of Risk
The risk of loss or damage to the goods passes to the customer as soon as the shipment has been handed over to the customer or to an authorized recipient designated by the customer.
Should a shipment be lost or damaged in transit, we will, of course, assist our customers in resolving the issue with our shipping partner and strive to find a quick and customer-friendly solution.
Damaged Shipments
We place great importance on ensuring that your order arrives safely and undamaged. However, if your delivery does arrive damaged, please notify us within five business days of receiving the shipment, if possible.
To help us process the claim quickly and easily with our shipping partner DPD, please email the following information to mail@gruber-co2.com:
Please keep the damaged packaging, the packing materials, and the damaged product until the claims process is complete, as the shipping provider may need them for inspection.
Please do not dispose of the damaged goods or packaging until we have given you permission to do so or the claims process has been fully resolved.
Once we receive your report, we will review the claim as quickly as possible and work with our shipping partner to find a fair and straightforward solution for you.
Our goal is for you to receive your order in perfect condition. Should something go wrong, however, we will personally and proactively work to find a quick solution.
Refusal of Acceptance
If a delivery is refused without a valid reason or, following an unsuccessful delivery attempt, is not picked up and is returned to Gruber CO₂ Systems, we reserve the right to charge the customer for the resulting shipping, return, and any associated processing costs.
A refund of the purchase price will be issued upon receipt and inspection of the undamaged goods. Any shipping, return, or processing costs already incurred will be deducted from the refund.
If a shipment cannot be delivered due to an incorrect or incomplete delivery address provided by the customer, the same rules apply.
Exceptions apply in cases where acceptance is refused due to an obviously damaged shipment. In this case, please contact us immediately so that we can work together to find a quick solution.
Partial and Subsequent Deliveries
If individual products in an order are temporarily unavailable, Gruber CO₂ Systems is entitled to make partial deliveries, provided this is reasonable for the customer.
This will not result in any additional shipping costs for the customer.
If delivery of an ordered product is permanently impossible, we will inform you as soon as possible. Any payments already made for products that cannot be delivered will, of course, be refunded in full.